Two desks in a jewellery showroom carry more responsibility per minute than any other: the cash counter, where a single bill can run into lakhs of rupees, and the gold exchange counter, where a family’s old jewellery is tested, weighed and valued. Both need people who are accurate, calm under pressure and completely trustworthy. If you are a commerce student, a 12th pass candidate with a head for numbers, or someone with ITI or diploma training who likes working with instruments, these two roles in a Tanishq store deserve a close look.
This article explains each role separately – what you do, what you need to know, approximate pay, how to apply and how to grow – and then covers the shared skills and the selection process.
Why These Two Counters Matter
Jewellery customers often pay through several methods for one purchase: part by card, part by bank transfer, part by the value of old gold exchanged, and sometimes the balance of a monthly savings scheme. The cashier must combine all of these into one correct invoice with GST. Meanwhile, the exchange counter decides how much the old gold is worth – the number that most affects whether the family is happy with the deal. Mistakes at either desk cost money and trust, so stores choose these staff carefully and train them thoroughly.
Part 1: The Cashier Role
Main responsibilities
- Generating invoices from the consultant’s estimate and checking weight, rate, making charges and tax.
- Accepting payments by card, UPI, bank transfer, cheque, gift vouchers and scheme redemptions as per policy.
- Following KYC and documentation rules for high-value transactions, such as collecting PAN where required.
- Issuing receipts and explaining the bill to the customer.
- Tallying cash and card settlements at the end of the day and preparing the daily cash report.
- Coordinating cash deposits with the manager and security agency.
Who fits the cashier role
12th pass with commerce, or a B.Com/BBA graduate, is the usual profile. Experience as a cashier in a supermarket, bank branch or petrol pump helps. Comfort with billing software and spreadsheets is expected; typing speed is less important than accuracy.
Common cashier mistakes to avoid
- Accepting a payment before the invoice is final.
- Not cross-checking the scheme balance before redeeming it.
- Leaving the counter without locking the drawer and logging off.
- Rounding off amounts without the manager’s approval.
Part 2: The Gold Exchange / Karat Meter Role
Main responsibilities
- Receiving old jewellery from customers and recording it in front of them.
- Cleaning and weighing the items on calibrated scales.
- Testing purity using the store’s equipment, such as an XRF-based karat meter, following the standard procedure.
- Deducting stones or non-gold parts as per policy and calculating the net gold weight.
- Explaining the test result and the exchange value to the customer clearly.
- Sealing and storing accepted gold and maintaining the exchange register.
Who fits the exchange role
Candidates with 12th science, ITI, or a diploma are preferred because the work involves instruments, calibration and careful measurement. Equally important is the ability to talk to anxious customers kindly – people are often parting with jewellery that belonged to a parent or grandparent.
Anúncios
Understanding purity in simple words
24K is pure gold and too soft for most jewellery. 22K is about 91.6% gold and is the common standard for Indian traditional jewellery. 18K is 75% gold and is used for diamond settings. Old jewellery made before hallmarking became compulsory may be of lower or uneven purity, which is why testing is essential. The Bureau of Indian Standards website explains hallmarking and HUID – read it before your interview.
Eligibility at a Glance
| Requirement | Cashier | Gold exchange operator |
|---|---|---|
| Minimum education | 12th pass (commerce preferred) | 12th science / ITI / diploma preferred |
| Experience | Billing or cash handling helps | Lab, instrument or jewellery experience helps |
| Key skill | Accuracy with numbers | Careful measurement, clear explanation |
| Training given | Billing system, payment rules | Testing procedure, exchange policy |
Approximate Salary
The ranges below are commonly advertised for similar roles in Indian jewellery and organised retail. They are not official Tanishq figures and vary by city, store size and ownership. Rely only on your written offer.
| Role | Approximate monthly pay |
|---|---|
| Showroom cashier | ₹24,000 – ₹30,000 |
| Gold exchange / karat meter operator | ₹22,000 – ₹35,000 |
| Billing support / reception | ₹20,000 – ₹29,000 |
| Trainee cashier (12th pass) | ₹19,000 – ₹27,000 |
Shared Skills for Both Counters
- Integrity: both roles handle value directly; your record must be spotless.
- Attention to detail: a decimal point in a weight or bill matters.
- Clear explanation: customers trust what they understand.
- Procedure discipline: follow the checklist even when the queue is long.
- Calm temperament: festival evenings are hectic and customers impatient.
A Busy Festival Evening at the Counters
On Dhanteras evening, the cashier may process a new bill every few minutes, many of them combining exchange value, card payment and scheme redemption. At the same time, the exchange counter has a queue of families with old bangles and chains. The trick experienced staff use is simple: never skip a step to save time. Weigh in front of the customer, test, show the reading, write it down, then calculate. At the cash desk, confirm the final amount aloud before taking payment. Following procedure is what keeps the day’s tally correct at midnight.
How to Apply
- Search the Titan Company careers page for cashier, retail operations or store roles.
- Visit nearby Tanishq showrooms and ask for the store manager; mention which counter you are applying for.
- Look for retail and accounts apprenticeship openings on the Apprenticeship India portal.
- Highlight any cash handling, accounts or lab-instrument experience in your resume.
Selection Process
Aptitude check
Cashier candidates often get a short calculation test – percentages, GST and totals. Exchange candidates may be asked about purity, weights and conversions.
Interview
Expect scenario questions: “The card payment fails after the invoice is printed – what do you do?” or “A customer disputes the purity reading – how do you respond?”
Verification
Background, reference and address checks are standard for these roles, sometimes with a previous employer.
Documents Required
- Aadhaar, PAN and photographs
- Educational certificates (12th, B.Com, ITI or diploma)
- Experience and relieving letters
- Bank details and address proof
Statutory Benefits
As a regular employee you should be covered under provident fund – track it on the EPFO portal – and under ESI where applicable via the ESIC website. Ask whether the role carries a cash-handling allowance and what the shortage policy is.
Career Growth
Cashiers can move to senior cashier, store accounts executive, and regional finance or audit roles. Exchange operators can become senior testing staff, quality executives or trainers for new stores. Both counters give a deep understanding of how the business makes money, which is useful if you later aim for assistant store manager.
Worked Example: How a Combined Bill Comes Together
Understanding the flow of a typical bill shows why the cashier and exchange desks work as a pair. Imagine a family buying a necklace for a wedding. The consultant prepares an estimate showing the gold weight, the day’s gold rate, the making charges and GST. The family also brings two old bangles for exchange. At the exchange counter the bangles are cleaned, weighed, tested and valued according to the store’s policy, and a signed exchange slip is generated. The family has also completed a monthly savings scheme, so its maturity value is available.
At the cash counter, the cashier now brings these together: the invoice value of the necklace, minus the exchange value, minus the scheme amount, leaves a balance that the family pays partly by card and partly by bank transfer. The cashier confirms every component aloud, checks the PAN requirement for the transaction value, takes the payments, prints the invoice and receipt, and attaches the exchange slip and scheme documents to the store copy. The figures in this example are not shown because they change daily with gold rates – but the steps are what you will be tested on.
Customer Questions You Will Answer Every Day
At the cash counter
- “Why is GST charged on the making charges as well?”
- “Can I pay part by card and part by UPI?”
- “Why do you need my PAN card?”
- “Can I get the invoice in my mother’s name?”
At the exchange counter
- “Why is my old gold showing lower than 22K?”
- “Why is the stone weight being deducted?”
- “Will you melt my jewellery in front of me?”
- “Can I take my jewellery back if I do not agree with the value?”
Learn the store’s official answer to each of these during training. Consistent, policy-based answers protect you and build customer trust.
Personal Qualities Managers Look For
Store managers interviewing for these counters often say the same thing: they can teach the software and the testing machine in a week, but they cannot teach honesty or patience. Candidates who speak slowly and clearly, who admit what they do not know, who show they double-check their own work, and who stay polite when a customer is upset tend to be chosen over candidates with more experience but a careless attitude. In the interview, give a real example of a time you handled money or responsibility and got it right.
Preparing in One Week Before the Interview
Spend the week before your interview practising GST and percentage calculations, reading how hallmarking and HUID work, and visiting a jewellery store as a customer to watch how the counters operate. Note how long a bill takes and what the cashier says to each customer. Walking into the interview with this practical picture puts you ahead of most applicants, who prepare only their resume.
Beware of Fraud
No genuine store asks a cashier candidate for a “cash security deposit”. Treat any such demand as fraud. Report suspicious calls on Sanchar Saathi.
FAQ
Is B.Com required for a Tanishq cashier job?
Not always; 12th commerce with billing experience is often accepted.
Do I need to know how to use a karat meter?
No. Stores train exchange staff on their own equipment and procedure.
What happens if the cash does not tally?
The difference is investigated; policies vary, so ask about the shortage rule before joining.
Are these roles safe?
Stores have security staff, cameras and strict procedures to protect employees.
Can freshers apply?
Freshers are considered for trainee positions, especially in festival hiring.
Final Thoughts
If you are good with numbers or instruments and value trust, the cash and exchange counters are among the most respected jobs in a jewellery store. Prepare for a calculation test, learn the purity basics, and apply directly.
Disclaimer
Independent career information only. careers.paperlessloan.in has no connection with Tanishq or Titan Company. Salaries shown are approximate; verify with the employer.
